Store Policy

Our Store Policy

At David's Antiques, we want you to be completely satisfied with your purchase. Our policies are designed to ensure a smooth and clear experience.

1. Order & Shipping

Processing Time: Please allow up to 3 business days for us to process your payment before your order ships.

Shipping & Delivery: Once your payment is processed, we will ship your order and provide tracking information. While we offer expedited options like overnight shipping, please note that we cannot guarantee specific delivery dates as these are managed by third-party carriers. Delivery times are estimates and may vary.

Damaged or Missing Packages: If your package arrives damaged or appears to have been opened, please refuse the shipment and contact us immediately. Claims for damaged or missing items must be reported right away. We are not responsible for lost or damaged returned shipments.

2. Returns & Exchanges

Our Guarantee: Eligible items may be returned or exchanged within seven (7) days from the original shipping date. To initiate a return, you must contact us by phone.

Return Eligibility:

  • Items must be in their original, unaltered condition, including all product documentation.

  • Items must be shipped back to us within seven (7) days of the original shipping date.

  • The customer is responsible for all return shipping and insurance fees. We are not responsible for lost or stolen returned articles.

Non-Returnable Items: The following items are not eligible for return or exchange:

  • Items showing signs of wear, alteration, resizing, or damage.

  • Custom-made or special-order pieces.

  • Engraved items.

  • Sale items.

  • Items that have been previously exchanged.

  • International returns.

  • Returns with missing documentation or product.

  • Returns sent C.O.D. or improperly packaged/uninsured.

Refund & Restocking Fee:

  • Once we approve your return, please allow 7-10 business days for your bank to post the credit to your account.

  • All returned merchandise is subject to a 25% restocking fee.

  • Shipping charges are non-refundable, and we will not reimburse return shipping expenses.

3. Price Adjustments & Order Changes

Pricing Errors: We strive for accuracy, but pricing errors can occur. If an error happens, we reserve the right to correct it and cancel the order. This policy also applies to orders affected by market fluctuations or coupon code glitches. We will notify you promptly if your order is canceled due to a pricing issue. Any temporary hold on your card will be released promptly.

Cancellations & Changes: If you need to change or cancel an order, please call us as soon as possible. We will do our best to accommodate your request before the order ships. We cannot change or cancel special orders or orders that have already been shipped.

4. Contact Information

David’s Antiques 
322 Royal Street
New Orleans, LA 70130

Phone: 504-908-0011
Email: davidsantiquesnola@gmail.com

Return Form