Our Store Policy
Your complete satisfaction with our product is guaranteed. Items may be returned or exchanged within seven (7) days from when it was shipped after speaking to us on the phone. You will only pay for return shipping and insurance fees.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within seven (7) days from item shipping date.
For a quick exchange, you can let us know over the phone the item code of the items you wish to exchange to.
If a package or item delivered to you arrives damaged or opened, please refuse the shipment & call us immediately. Please retain all packing materials unless instructed otherwise by us. Claims for damaged or missing items must be reported immediately. We will not be responsible for lost or damaged returned shipments.
We refuse return on the following:
- International returns.
- Non-USD currencies.
- Item(s) shipped over 7 days ago.
- Items that were repaired, or resized.
- Items that became damaged or defective after delivery.
- Engraved items.
- Items that were previously exchanged.
- Custom-made pieces.
- Special orders.
- Returns sent C.O.D.
- Returns that are improperly packaged or uninsured.
- Returns with missing paperwork or product will not be approved.
Shipping items back to us:
To ship an item back after speaking to us on the phone, we recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our shop. Following receipt of your returned item, you'll receive a call with a confirmation of its arrival. Please allow an average of 1-2 weeks for full processing. Our quality assurance personnel will review the returned item. Items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return. For security reasons, do not write the word ‘JEWELRY” anywhere on the box.
After a return has been approved, please allow another 7 - 10 days after processing for your bank to post credit against your account.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please call us prior to returning the items. We will not reimburse you for shipping expenses.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order
If you would like to change or cancel an order, please call us. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to find a suitable solution.
ALL RETURNED MERCHANDISE ARE SUBJECT TO 25% RESTOCKING FEE. SENDER RESPONSIBLE TO SHIPPING COST. REFUND WILL NOT BE ISSUED ON SHIPPING COST.
OUR CONTACT INFO:
322 Royal Street
New Orleans, LA 70130