Store Policy
Our Store Policy
1. Order Processing and Shipping
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Payment Processing: We require up to 3 business days to process and clear credit card payments before shipping your order.
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Shipping Timeline: Once your payment is processed, we will ship your order and provide tracking information. However, we cannot guarantee specific delivery dates or times, as these are managed by third-party carriers. Delivery times may vary and are beyond our control.
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Overnight Shipping: While we offer overnight shipping options, please note that we cannot guarantee next-day delivery due to potential delays by the carriers.
2. Returns and Exchanges
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Satisfaction Guarantee: We aim for complete satisfaction. Eligible items may be returned or exchanged within seven (7) days from the shipping date after contacting us by phone. The customer is responsible for return shipping and insurance fees.
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Return Eligibility:
- Items must be in their original purchase condition, including all product documentation.
- Items must be shipped back to us within seven (7) days from the original shipping date.
- Items showing signs of wear, alteration, resizing, or damage are not eligible for return.
- Custom-made pieces, special orders, engraved items, and items that have been repaired, resized, or altered are non-returnable.
- Sale items are not eligible for return or exchange.
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Exchange Process: For a quick exchange, please contact us by phone and provide the item code of the product you wish to exchange.
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Damaged or Opened Packages: If your package arrives damaged or opened, please refuse the shipment and contact us immediately. Retain all packing materials unless otherwise instructed. Claims for damaged or missing items must be reported immediately. We are not responsible for lost or damaged returned shipments.
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Non-Returnable Items: We do not accept returns for:
- International returns.
- Non-USD currency transactions.
- Items shipped over seven (7) days ago.
- Items that have been repaired, resized, or altered.
- Items that became damaged or defective after delivery.
- Engraved items.
- Items that were previously exchanged.
- Custom-made pieces.
- Special orders.
- Sale items.
- Returns sent C.O.D.
- Returns that are improperly packaged or uninsured.
- Returns with missing paperwork or product.
3. Refund and Restocking
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Refund Processing: Once a return is approved, please allow 7-10 days for your bank to post the credit to your account.
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Restocking Fee: All returned merchandise is subject to a 25% restocking fee. The sender is responsible for shipping costs. Refunds will not include shipping costs.
4. Shipping Charges and Responsibilities
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Return Shipping: To return an item, contact us by phone. Securely package your items and fully insure the package. A printed return form must be included with your return. We are not responsible for lost or stolen articles. Please allow 1-2 weeks for processing after we receive your return.
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Non-Refundable Shipping Charges: Shipping charges, including Special Handling and related costs, are non-refundable. We will not reimburse shipping expenses. Please do not ship returns C.O.D.
5. Price Adjustments and Errors
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Price Adjustments: We strive to ensure accuracy in prices and information but errors can occur. We reserve the right to correct any errors and to cancel orders due to pricing errors, market fluctuations, or glitches with coupon codes.
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Order Cancellation or Changes: If you need to cancel or change an order, please call us as soon as possible. We will attempt to accommodate changes before the order ships. Some changes may result in a shipping delay. We cannot accommodate changes or cancellations on special orders or orders that have already shipped.
6. Contact Information
David’s Antiques
322 Royal Street
New Orleans, LA 70130
Phone: 504-908-0011
Email: davidsantiquesnola@gmail.com
